Employee Surveys
Measure Organizational Effectiveness
Work smart, be smart
HSD®'s organizational assessments are smart business tools. Smart, because they are based on sound measurement strategies without gimmicks, contests and high consultant overhead.
Our measurement tools avoid the pitfalls of traditional surveys that measure attitudes, opinions and "happiness." That's because we are experts at measuring organizational effectiveness from which "satisfaction" is an end result. We help you develop questions that measure behaviors that are actionable and within your control.
Borrowing on research that began in the 1960s, our assessments are now used by hundreds of work units and organizations in all types of U.S. and international industries. Used effectively, our assessment and feedback intervention is superior to any other organization development activity in promoting lasting beneficial change.
Tailored survey services
HSD® uses survey guided development principles that give you valid, reliable and accurate survey results tailored to your needs.
Among our survey services are:
- A questionnaire covering all elements of a high-performing, high-involvement work culture
- Ranking of items most important for improvement
- Comments, suggestions and examples organized by improvement theme
- Web, paper or phone data collection methods
- Data compiled and aggregated to your organizational and demographic reporting needs
- External norms
- Benchmarks showing internal comparisons and prior year/survey changes
- Spreadsheets, charts and graphs to facilitate understanding of findings
- Comprehensive analysis by an unbiased third party
- Recommendations for communicating and taking action
Additional support
In addition to those basic services, HSD® also offers an array of organizational survey support tools including:
- Survey feedback action-planning tools
- Facilitation of survey feedback meetings and focus groups
- Quick "hot spot" surveys
- Subject-specific surveys such as ethics, communication, safety, team effectiveness and diversity
- Function-specific internal customer surveys for shared service functions
- purchasing, environmental, human resource, financial services, engineering
Time-tested guidelines
All HSD® surveys adhere to these guiding principles:
- Measure what matters most to your business; balanced with HSD® researched question items and norms.
- Align the questions with your beliefs and strategies. Avoid questions that are not actionable or that you aren't able to fix.
- Meet respondent validity requirements. Use anonymous and efficient data collection methods.
- Use experts to ensure questions are behavior-based and actionable.
- Avoid "let's ask this question" approach. Ask questions that impact business results.
- Help organizations use the information gathered.
- Consider resurveys to monitor progress and change.
Key survey measurements
HSD®'s surveys are comprehensive, customized and to the point. Using 25-45 core questions, we are able to provide you with data on a broad range of key business indicators including:
- Openness, candor and trust
- Cross-functional effectiveness
- Continuous improvement, innovation
- Empowerment, involvement
- Customer focus
- Company direction and values
- Performance management
- Training and development
- Leadership and team behavior
- Valuing and managing diversity
- Safety, security
- Recognition, pay, rewards, benefits
- Equipment, tools, technology
- Job and work satisfaction
We work with you
While you may have the technology to design your own surveys, you probably don't have the experience and expertise needed to avoid the problems and pitfalls that accompany question selection, question wording, and data collection.
As an outside resource, HSD® works with you to deliver the anonymity and insight needed for an effective survey.
HSD® provides you with four distinct phases of support:
Phase One — Project Planning
- Survey design, question item selection, demographic codes, reporting requirements
- Data collection options to ensure anonymity and high returns.
- Web page setup. Communication and implementation support.
Phase Two — Data Collection and Data Processing
- Respondents complete surveys by paper, web, or phone return.
- Program computer to accommodate survey questions, coding, and report requirements.
- Enter all data into HSD®'s survey program. Edit and proof all open-end comments.
- Generate reports to survey code specifications.
Phase Three — Data Analysis, Report Preparation
- Review all quantitative data. Analyze and prepare charts showing differences, similarities, trends and themes.
- Review all written comments. Sort and analyze information into a meaningful format.
- Consolidate all data and prepare an overall report of findings including strengths, problems, and recommendations for improving the work climate.
Phase Four — Feedback and Action Planning
- Review total findings with the primary client and the leadership team.
- Define and clarify next steps for communicating the survey findings.
- Ensure a process is in place to develop action plans to support the findings.
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