Employee Satisfaction and Engagement Surveys
Measuring Organizational Effectiveness
Work smart, be smart-Employee feedback
HSD®'s organizational assessments are more than just employee surveys, they're smart business tools. Smart, because they are based on sound measurement strategies without gimmicks, contests, and high consultant overhead.
Since 1992, our surveys have focused on achieving high performance-high involvement work cultures. Our measurement tools avoid the pitfalls of narrowly measuring employee "happiness." Many companies deemed by survey pollsters as Best Places to Work in 2007-2008 are no longer in business. Surviving for the long term requires far more than employee centered work cultures.
What is your company’s direction and strategy? Is there a strong focus on customers, performance, new products and services? Does everyone have goals and work toward achieving goals? Do your senior leaders behave with integrity? Are the financial reports of the company believable? Are employees self-directed and accountable? How are people rewarded? Are issues with poor performers addressed? Do work processes support exceptional performance? Is cost reduction an on-going effort to stay competitive? These are all examples of the types of questions HSD measures.
Like an annual physical measures all dimensions of a person's health, HSD’s surveys also measure the full domain of organizational health:
- Openness, feedback, ethical practices
- Operational efficiency
- Continuous improvement, innovation
- Employee involvement and decision-making practices
- Customer focus
- Company direction, strategy
- Senior leadership and financial integrity
- Performance management
- Supervisory effectiveness
- Work group performance
- Training and development
- Safety, security, work-balance, and diversity
- Recognition and rewards
- Company commitment and pride
HSD® believes in thorough assessments with clear diagnosis of what’s working, what’s not working, and what needs to change. Our surveys are not polls or superficial pulse takings to get a “quick read” or to prove the latest management theory. Rather we rely on 50 years of management science that demonstrates high performance-high involvement work cultures produce better results.
Tailored employee survey services
HSD® uses survey guided development principles that give you valid, reliable and accurate survey results tailored to your needs.
Among our employee survey services are:
- A questionnaire covering all elements of a high-performing, high-involvement work culture
- Results posted 24/7 at a web portal for instant access to survey findings as returns are compiled
- High performance index ranking the most to least important items for improvement
- Comments, suggestions and examples organized by improvement theme
- Web, paper or phone data collection methods
- Data compiled and aggregated to your organizational and demographic reporting needs
- External norms from over 450,000 survey respondents
- Benchmarks showing internal comparisons and prior survey changes
- Spreadsheets, charts and graphs to facilitate understanding of findings
Additional support
In addition to our basic services, HSD® also offers an array of organizational survey support tools including:
- Survey feedback action-planning tools
- Facilitation of survey feedback meetings and focus groups
- Quick "hot spot" surveys
- Subject-specific surveys such as ethics, communication, safety, team effectiveness and diversity
- Function-specific internal customer surveys for shared service functions - purchasing, environmental, human resource audits, financial services, engineering
Time-tested guidelines
All HSD® employee surveys adhere to these guiding principles:
- Measure what matters most to your business; balanced with HSD® researched question items and norms.
- Align the questions with your beliefs and strategies. Avoid questions that are not actionable or that you aren't able to fix.
- Meet respondent validity requirements. Use anonymous and efficient data collection methods.
- Use experts to ensure questions are behavior-based and actionable.
- Avoid "let's ask this question" approach. Ask questions that impact business results.
- Help organizations use the information gathered.
- Consider resurveys to monitor progress and change.
- Makes the surveys affordable and well-worth the investment.
We work with you
While you may have the technology to design your own employee surveys, you probably don't have the experience and external norms needed to avoid the problems and pitfalls that accompany question selection, web surveys, and rapid reporting.
As an outside resource, HSD® is your partner able to deliver the anonymity and insight needed for effective employee surveys.
HSD® provides you with four distinct phases of support:
Phase One — Project Planning
- Survey design, question item selection, demographic codes, reporting requirements.
- Data collection options to ensure anonymity and high returns.
- Web page setup. Communication and implementation support.
Phase Two — Data Collection and Data Compilation
- Respondents complete surveys by paper, web, and/or phone return.
- Program computer to accommodate survey questions, coding, and report requirements.
- Enter all data into HSD®'s survey program. Edit and proof all open-end comments.
- Generate reports to survey code specifications.
Phase Three — Data Analysis, Report Preparation
- Review all quantitative data. Analyze and prepare charts showing differences, similarities, trends and themes.
- Review all written comments. Sort and analyze information into a meaningful format.
- Consolidate all data and prepare an overall report of findings including strengths, problems, and recommendations for improving the work climate.
Phase Four — Feedback and Action Planning
- Provide findings with a download feature 24/7 at our www.surveyrightnow.com site. Review total findings if desired with the leadership team.
- Define and clarify next steps for communicating the survey findings.
- Ensure a process is in place to develop action plans to support the findings.