360° Feedback
Improve Work Relationships and Work Performance
Great companies require great employees
HSD®'s 360° Feedback is exactly what its name implies: a full-circle of vital feedback on employee behavior. This time-tested method of obtaining anonymous feedback from direct reports, superiors, peers, co-workers and internal customers helps managers improve both work relationships and work performance. The result? A clearer understanding of the key success factors that help shape great employees - and great companies.
The HSD® difference
The market is flooded with 360° tools. Why does HSD®'s 360° Feedback stand out? Because of our:
- Tailored feedback inventories - We offer our standard Introspect 360° Feedback and highly customized feedback inventories for your particular business or function-specific requirement.
- Four distinct feedback components - The 360°feedback includes:
- Question items describing current behavior
- Performance improvement priorities
- Examples and comments to support each performance improvement need
- Open-ended questions for development suggestions
- Clear, concise reports - HSD® reporting makes it easy to pinpoint strengths and problem areas. All question items are shown graphically in a concise format that highlights the full circle view of a person's competencies. Our 360° Feedback reports can help you improve performance management practices, hiring and promotion systems, training curriculum, and career development systems.
- Aggregated data - Data may be aggregated in a variety of formats and demographics. Spreadsheet reports show clear differences between reporting groups - i.e. direct reports, peers, superiors. We'll provide you with a mean score, percent responding favorable or unfavorable, prior data comparisons, internal and external norms and the number of respondents.
- Action items - A Guide to Using 360° Feedback is provided to assist you in the development of meaningful actions.
- Supplemental Tools and Support - Your report may be supplemented with other valuable career and personality tools such as the Myers-Briggs Type Indicator. And, if you choose, we'll provide a coach to help you better understand your report and develop your action plan.
- Flexible Services - HSD® provides exactly what you need. Our own internal resources can coordinate your 360° Feedback. Or, we can train your personnel to support the program. We'll help you design a process that works for you.
What does the 360° Feedback tool measure?
HSD®'s standard Introspect 360° feedback tool includes 50 question items that have universal appeal and importance to all levels of managers. Examples of question-item themes include:
Relationship Management
1. Openness and interpersonal skills
2. Respect for others
3. Self-control, ethics, commitment
Task Management
4. Innovation and continuous improvement
5. Problem solving and decision-making
6. Organizational skills
7. Time management
Results Management
8. Customer focus
9. Vision, goals, results orientation
10. Team performance
We can add other customized items based on your specific needs.
How is the information captured?
The 360° Feedback process is a training and development investment. You should expect raters to spend approximately 10-15 minutes each to complete the 360° Feedback. It's crucial that participants invest the time and study necessary to arrive at a meaningful action plan.
The employee being rated sends emails to participants requesting their input using HSD®'s 360° communication-implementation templates. HSD® is then provided with the names and email addresses of the raters and sends passwords directly to them. We also send reminders to those participants who have not completed the 360°. Participants receive a password from HSD® and complete the questionnaire online.
Once all the data has been received, a report is emailed to the 360° Feedback participant.
How is confidentiality maintained?
Once HSD® is given the name of the 360° Feedback participant by your organization, all contact is between the individual and HSD®. HSD® will not release the 360° findings to anyone but the individual employee (unless stated otherwise by the organization and with the employee's knowledge).
The numerical findings and comments from the 360° Feedback are considered confidential. But we recommend participants share their action plans with their manager for further insight, dialogue, coaching, and enhancement.
360° Feedback and the Myers-Briggs Type Indicator
If you and your organization choose, you can support the 360° Feedback with the Myers-Briggs Type Indicator, the most widely-used, personality inventory in history. More than 40 years of research and development have demonstrated the reliability and validity of the MBTI, helping it become the preferred business tool for team building, management development, career planning and employee coaching.
The MBTI helps you improve work and personal relationships, increase productivity, and identify leadership and interpersonal communication preferences through four sets of mental processes: extraversion-introversion, sensing-intuition, thinking-feeling, and judging-perceiving. The various combinations of these preferences results in 16 personality types.
Together, the MBTI and HSD®'s 360° Feedback provide you with a rich source of data. And you can use that data to create your own development plan by taking advantage of the strong links between personality type and 360° Feedback.